Privacy Policy

Flow Doors Architectural Studio ("Flow Doors," "we," "us") respects your privacy. This policy explains what information we collect when you visit flowdoors.com or request a quote, how we use it, and the choices you have. It applies to our website, configurator, and any sales or support interaction initiated through those channels.

We do not sell personal information for money. We collect only what we need to design, quote, deliver, install, and support your door, improve the site, and measure advertising. You can opt out of advertising measurement at any time.

Information you provide directly

• Contact details — name, email, phone, mailing address, project ZIP code.
• Project details — opening dimensions, configuration, finish selections, installation context, photos or drawings you upload.
• Correspondence — messages, call notes, and form submissions sent to our support or sales team.

Information collected automatically

• Device and browser details — IP address, user agent, screen size, referring URL.
• Usage data — pages viewed, links clicked, time on page, configurator selections.
• Cookies and similar technologies for session state, analytics, advertising measurement, and remembering preferences.

• Prepare and deliver quotes, proposals, drawings, and orders.
• Coordinate design review, production, shipping, and certified installation.
• Provide warranty coverage and FlowCare service over the life of the product.
• Respond to inquiries and deliver customer support.
• Improve site performance, product pages, and the configurator experience.
• Send transactional updates (order status, install scheduling) and — if you opt in — occasional product news.
• Meet legal, tax, and regulatory requirements.

We share information only with parties that help us design, deliver, install, and support your door — never with data brokers. Specifically:

• Service providers — hosting, analytics, advertising measurement, email delivery, payment processing, and CRM tools operating under written confidentiality obligations.
• Installation and logistics partners — certified installers and carriers who need your project address and specifications to complete delivery and install.
• Legal — when required by law, subpoena, or to protect our rights, customers, or safety.
• Business transfers — in the event of a merger, acquisition, or sale of assets, information may transfer to the successor under the terms of this policy.

We use first-party storage to keep the site functional, remember configurator selections, and preserve campaign parameters when you move between flowdoors.com and quote.flowdoors.com.

For U.S. visitors, advertising measurement is on by default unless you opt out or your browser sends an enabled Global Privacy Control (GPC) signal. We use Google Tag Manager, Meta Pixel (browser), Meta Conversions API (server), and Microsoft Clarity to understand site usage, measure advertising performance, build advertising audiences, and improve our campaigns. Microsoft Clarity provides product analytics such as aggregated heatmaps and session replay of on-page interactions, used to improve page usability and conversion; it loads only when measurement is allowed and is suppressed when you opt out or GPC is enabled. When advertising measurement is allowed, these tools may receive browser and server conversion events, device information, pages viewed, referring URLs, campaign parameters (including UTMs and fbclid), Meta identifiers such as fbp and fbc, and interactions such as starting or submitting a quote.

For completed quote measurement, permitted contact details may be normalized and hashed before being sent from our server to Meta for event matching. Browser and server events use a shared event identifier so Meta can recognize them as one conversion.

You can opt out at any time using the "Privacy Choices" link in the footer. We also treat an enabled Global Privacy Control (GPC) signal as an opt-out request. When opted out, we suppress Meta advertising events and advertising attribution, including fbp, fbc, fbclid, and hashed contact-data matching.

We retain project, order, and warranty records for the life of the warranty plus the period required by law — typically seven years for tax and accounting purposes. Marketing contact data is retained until you unsubscribe or request deletion. Aggregated, de-identified analytics data may be retained indefinitely.

Depending on where you live (including California under the CCPA/CPRA and other U.S. state privacy laws), you may have the right to:

• Access a copy of the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of information we no longer need to keep.
• Opt out of marketing email at any time via the unsubscribe link or by emailing us.
• Opt out of targeted advertising and advertising measurement through our Privacy Choices control.
• Appeal a decision about your request.

To make a request, email connect@flowdoors.com. We will verify your identity before responding and reply within the timeframe required by applicable law.

We use industry-standard administrative, technical, and physical safeguards to protect personal information — encrypted transit (HTTPS), access controls, and vendor review. No system is perfectly secure, and we cannot guarantee against every risk; we will notify affected customers and regulators as required if a breach occurs.

Our site and services are directed to adults designing or specifying architectural openings. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

We may update this policy as our practices, services, or legal obligations change. Material changes will be reflected by updating the "Last updated" date at the top of this page and, where appropriate, by notice on the site.

Questions about this policy or your data? Reach us at: