Terms & Conditions

These Terms and Conditions reflect Flow Doors Architectural Studio's commitment to quality, clarity, and a well-executed project. They are intended to set clear expectations so every order proceeds smoothly — from quote to installation. By placing an order, you agree to be bound by these terms. This agreement is governed by the laws of the State of California.

These Terms and Conditions supersede any conflicting terms proposed by the Customer or any third party unless expressly accepted by us in writing. We may update these terms from time to time; the version in effect at the time of your Order Confirmation governs your transaction.

Quotes are prepared through our configurator and design process and are based on the specific product, dimensions, configuration, finishes, and glass selections identified at the time of issue. Each quote is valid for thirty (30) days. After that period, pricing and availability are subject to change. A quote is not a binding order — it becomes one only when a Purchase Order Agreement is fully executed and a deposit is received.

Because every FlowDoors system is custom-manufactured to your exact specifications, please review all details carefully before signing. You are responsible for verifying dimensions, orientation, configuration, finish, sill selection, and any site-specific conditions — including coastal proximity and elevation — prior to execution.

Flow Doors Architectural Studio manufactures each system in accordance with the specifications in the signed Purchase Order Agreement and does not independently verify compliance with local building codes, project design requirements, or site conditions. Your order enters production only after the Agreement is fully executed and the deposit has cleared.

All pricing is in U.S. dollars and is set forth in your Purchase Order. It includes the cost of the product as specified, standard protective packaging, and any applicable taxes and delivery charges identified at the time of order.

If you request changes to delivery logistics after the order is confirmed, or if site conditions require accommodations beyond standard delivery, additional charges may apply and will be communicated in writing before they are incurred.

Deposit (50%)

Upon signing your Purchase Order Agreement, we will invoice you for fifty percent (50%) of the total product amount plus applicable taxes. This deposit is due within forty-eight (48) hours. Production scheduling begins once cleared funds are received. At that point the order is final — no changes to specifications or quantities are permitted.

Balance (50%)

As your order approaches completion, we'll invoice the remaining balance including applicable taxes and delivery charges. Payment is due within forty-eight (48) hours. Your product will not be released for delivery until the balance is paid in full. Balances unpaid more than five (5) business days past the invoice date accrue a late charge of 1.5% per month.

Lead times are estimates based on current production schedules and are subject to change. We'll keep you informed of any meaningful shifts to your timeline. Delays caused by factors outside our control — including supply chain disruptions, weather, or incomplete site information provided at the time of order — are not grounds for cancellation, refusal of delivery, or compensation claims.

You may cancel your order without penalty within five (5) business days of your written Order Confirmation. After that window, production has typically begun and all sales are final.

If you need to modify specifications, the original order must be cancelled within that same five-day window and a new Purchase Order issued. Your deposit carries over to the new order. Any difference in price is due immediately; any credit is applied to your balance.

If your balance is not received within fourteen (14) days of our completion notice, storage fees of $100 per week begin accruing on day fifteen, in addition to the 1.5% monthly late charge.

If payment is not received within ninety (90) days of the completion notice, the order is considered abandoned. All deposits are forfeited and we reserve the right to repurpose or resell the product.

For fully paid orders not scheduled for delivery within thirty (30) days of completion, the same $100/week storage fee applies. Orders undelivered for more than six (6) months are similarly considered abandoned.

All products ship with standard protective packaging. Once your balance is received we coordinate delivery directly with you. Deliveries are curbside and are made by our technicians or authorized drivers to the address on your order. Please plan for adequate help and equipment to move panels from the curb to your installation area.

Please notify us in writing at least twenty-four (24) hours in advance if you need to reschedule. Late rescheduling or missed deliveries may result in a re-delivery fee. If you have any access restrictions — gates, narrow drives, stairs, elevators — let us know at the time of order so we can plan accordingly.

You or an authorized representative must be present at delivery to inspect the products and sign the Delivery Note. Any visible damage must be noted on the Delivery Note at that time and supported by photos. Written notice of any defect or non-conformity is required within twenty-four (24) hours of delivery; after that, the products are considered accepted as delivered.

Title and risk of loss transfer to you upon delivery acceptance. From that point, Flow Doors Architectural Studio is not responsible for loss, damage, or delays caused by site conditions, third-party contractors, construction activity, or other circumstances outside our control.

You agree to hold Flow Doors Architectural Studio harmless from claims arising out of: improper storage or handling after delivery; damage from construction or third-party work; structural or waterproofing deficiencies unrelated to our product; misuse or unauthorized modifications; or the application of third-party films, coatings, or hardware.

FlowDoors systems are installed by our certified technicians. Installation by uncertified parties voids the product warranty. Before your installation date, please ensure the rough opening, structural header, drainage, and substrate meet the specifications in your project drawings and our installation guide.

On the day of installation, the opening should be prepared and waterproofed, dimensions confirmed, the area clear and accessible, and active AC power available for any electronic components. If the site isn't ready, we may need to reschedule — at your expense. Permit requirements are your responsibility unless we've agreed in writing to handle them.

Cancellations or rescheduling requests must be submitted at least forty-eight (48) hours in advance. Upon completion, you or a representative will walk through operation and maintenance with our technician and sign off on the installation. We reserve the right to withhold warranty activation if the installation does not meet our specifications.

Because every system is built to your exact specifications, all sales are final once the five-day cancellation window has passed. If your product has a covered defect, our warranty is the exclusive remedy. Errors in specifications that were approved by you do not constitute grounds for a return or refund.

FlowDoors products carry a limited warranty with Inland and Coastal tiers based on your installation environment. Full coverage details — component periods, exclusions, and the claims process — are on our Warranty page and in the Owner's Kit provided at installation.

If you are purchasing on behalf of an end user, please pass along the warranty documentation and Owner's Manual and ensure the end user understands proper operation and maintenance requirements.

We'd always rather resolve an issue directly. If a dispute arises, we ask that both parties first make a genuine effort to work it out. If that doesn't lead to resolution, either party may request mediation with a mutually agreed mediator, each bearing their own costs.

If mediation is unsuccessful, disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, conducted in Southern California, California. Both parties waive the right to a jury trial. The arbitrator may not award punitive damages or modify these terms.

Force majeure. Neither party is liable for delays caused by events beyond reasonable control — including natural disasters, pandemics, supply chain disruptions, or acts of government. The affected party will notify the other promptly and resume performance as soon as practicable.

No waiver. If we choose not to enforce a provision in a given situation, that does not waive our right to enforce it in the future. Each situation is evaluated on its own terms.

Assignment. You may not assign or transfer your rights under this agreement without our prior written consent. We may assign ours without notice.

Severability. If any provision of this agreement is found unenforceable, the remaining provisions stay in full effect.

Questions about these terms? Reach us at: