Support/FAQ

Frequently asked
questions

Answers to the most common questions about our product, pricing, warranty, and service.

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The six questions most buyers ask before requesting a quote.

Because every FlowDoor is custom-built to your exact opening, we quote each project individually. The best way to see your number is to use the online configurator — pick your size, panel count, glass, threshold, and finish, and you will get a tailored quote in a few minutes. Price varies primarily with opening dimensions (square footage), panel count, glass specification, sill profile, and finish selection. Installation, structural work, and site preparation are quoted separately. Start your quote at quote.flowdoors.com.
FlowDoors is bottom-supported. The panels ride on a track at floor level, which transfers panel weight down into the sub-floor rather than up into the header. Most competing folding doors are top-hung — the panels hang from a header-mounted track, suspending the full glass weight from above and placing significant structural load on the header. Buyers often discover mid-project that their existing header needs to be replaced or reinforced to carry a top-hung system. With FlowDoors, the existing header is often adequate as-is, which removes cost, time, and construction mess from the job. It is the single most important question to ask any folding-door company before you buy. Learn more in our bottom-supported systems article.
There is no fixed maximum — FlowDoors uses a single bottom-supported track system (no dual-track configurations), and opening width is limited only by what your structural header can safely span. In practice the header is the constraint: a structural engineer or contractor will size the beam and supports to carry the roof load above the opening. We routinely coordinate with your structural team at no extra cost so the header and the door are specified together. See our structural header guide for what to plan for.
A standard 3- to 4-panel system typically takes one day with a two-person crew. Larger panel counts or projects that require structural modification to the header or sub-floor may take two to three days. Your project coordinator will provide a site-specific timeline.
The FlowCare Promise is a first-year service commitment included with every certified installation. It covers one post-installation adjustment visit, hardware calibration, and seal inspection — at no charge. It's our way of ensuring the system performs perfectly in your specific conditions from day one. Learn about FlowCare.
A short buyer's checklist: (1) Is the system top-hung or bottom-supported — and what header reinforcement will my opening need? (2) How does the frame manage heat, expansion, and thermal movement? (3) How many hinges and moving parts are in each panel, and what is the real-world failure history? (4) Is the hardware concealed or exposed, and what does the sight line look like when the door is closed? (5) What is the realistic maintenance routine, especially for coastal or high-sun installs? (6) What is the practical opening-width limit, and is it a product limit or a structural one? Our Learning Center has a full article walking through each of these.

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Still Researching?

Go deeper before you quote.

Guided paths on engineering, structural headers, thermal performance, and the questions to ask any folding-door company.

Learning Center

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Turn the question into a practical price for your opening.

Answer a few questions about your space and see where your project is likely to land. Or talk to Robert directly — no pitch, just clarity.

(760) 334-5333·connect@flowdoors.com